At Siyaco (https://siyaco.co.uk) we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, we will gladly accept returns and exchanges within 30 days of purchase. "Siyaco"/ "we"/ "us"/ "our' ' includes its affiliates. The content of this agreement governs Siyaco's cancellation and refund policy with regard to anything purchased from our website.

Cancellation and Refund Policy of the Company

We may have to decline or cancel an order on occasion, so please be aware of this possibility. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without being held liable for any finance costs or interest on the amount. Your order may be cancelled due to a variety of factors, including incorrect or insufficient pricing information, technological or technical difficulties, or credit/debit fraud.

Customer Refunds and Cancellations

Any item that has been delivered to the customer in perfect condition with no defects or flaws is not returnable.

Returns will be accepted only if a product was delivered wrongly or has a genuine quality or manufacturing issue that is reported to us by email at info@siyaco.co.uk within 48 hours of delivery. If such a fault is discovered, we are willing to offer a full refund or to fulfil your order again in exchange for the product's return. Our customer service representatives will investigate and react within 48 working hours. Refunds will be completed within 14 working days of the date the returned items were received, if applicable.

Cancellation of an order by a customer is only permitted up to 24 hours after the order has been placed. You will not be able to cancel a specific portion of your order. To make the transaction easier, we recommend cancelling the entire order and repurchasing the required quantity. If you cancel your order before your items are sent, we will refund your entire payment, less any applicable charges. If you decide to cancel your order after it has been sent but before you receive the item, you must pay the two-way shipping fees. All cancellations are subject to a cancellation fee/bank transaction fee of up to 3% of the entire order amount. All refunds will be issued within 14 working days of the date of cancellation.

Return Process

They will provide you with a return shipping label and instructions on how to return your item(s). 

Refunds

Please note that it may take up to 10 business days for the refund to show on your account.

Exchanges

If you would like to exchange an item, please let our customer service team know and they will assist you with the process.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method as we are not responsible for lost returns.

Return Restrictions

We also cannot accept returns or exchanges on items that have been used, washed, or damaged.

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer service team.

Thank you for choosing Siyaco for your purchase! We value your satisfaction and will do everything we can to make sure you are happy with your purchase.